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Tracker Ticketing
Resolve Customer Issues Faster, Together.
Deliver exceptional customer support with our intuitive Ticketing Tool. Centralize all customer queries, assign tickets to the right team members, and track every issue from creation to resolution. Ensure no customer query ever gets missed.
Comprehensive ERP features for Ticketing
Centralized Ticket Management
All customer inquiries are organized in one unified inbox.
Automated Ticket Assignment
Automatically the route tickets to the right agent or team.
SLA Tracking
Monitor and manage response and resolution times meet
service level agreements.
service level agreements.
Multi-Channel Support
An inquiries from the email, social media and a live chat.
Knowledge Base Integration
Provide agents and customers with instant the access to helpful articles.
Customer History
View complete history of customer interactions for personalized support.
Performance Analytics
Get the insights into team performance and the common customer issues.
Customizable Workflows
Create a rules and automations to the streamline your support process.
Centralized Ticket Management
Our software acts as a single point of truth for all customer queries, centralizing them from various channels into one organized inbox. This ensures that your team has a unified view of all open issues, preventing duplicate efforts and ensuring a consistent customer experience.
Automated Ticket Assignment
Streamline your workflow by automatically routing tickets based on rules you set, such as topic, urgency, or team expertise. This ensures that every customer query lands in the hands of the right agent immediately, reducing response times and improving resolution rates.
SLA Tracking & Compliance
Stay on top of your service level agreements (SLAs) with built-in tracking. Our system monitors ticket response and resolution times, sending automated alerts to managers and agents to ensure all deadlines are met and that your service remains top-tier.
Multi-Channel Support
Seamlessly consolidate customer inquiries from all your communication channels, including email, social media, live chat, and web forms. This unified approach eliminates the need to switch between platforms and provides a complete view of every customer interaction
Integrated Knowledge Base
Empower your support team and customers with an integrated knowledge base. Agents can quickly search for and share solutions, while a self-service portal allows customers to find answers to common questions on their own, reducing ticket volume and improving satisfaction.
Comprehensive Customer History
Provide your support team with a 360-degree view of every customer. Our tool keeps a detailed history of all past tickets, interactions, and preferences, allowing agents to provide highly personalized and contextual support from the very first response.
Performance Analytics
Gain valuable insights into your support operations with our robust analytics and reporting. Track key metrics such as ticket volume, resolution times, and agent performance to identify trends, optimize workflows, and continuously improve the quality of your customer service.
Customizable Workflows & Automation
Tailor the system to fit your unique business needs. Create custom ticket fields, set up automated actions based on triggers (e.g., sending a confirmation email upon ticket creation), and design workflows that streamline your entire support process from start to finish.
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